Job Summary

The Area Manager – F&B is responsible for managing multiple outlets within a designated region, ensuring that each location upholds high standards of service, quality, and operational efficiency. This role focuses on optimizing revenue, overseeing staff performance, and ensuring that customer satisfaction is prioritized across all F&B outlets.

Key Responsibilities

• Operational Management
• Oversee daily operations across multiple F&B locations, ensuring a consistent and high-quality dining experience.
• Ensure compliance with health, safety, and hygiene standards as well as company policies.
• Address operational challenges promptly to ensure minimal disruption to services.
• Team Leadership and Development
• Hire, train, and supervise location managers and staff to foster a positive, customer-focused culture.
• Conduct performance reviews, identify skill gaps, and provide development opportunities for team members.
• Mentor and motivate staff, promoting a high level of teamwork and service excellence.
• Customer Experience
• Monitor and enhance customer service standards, ensuring customer satisfaction is consistently met or exceeded.
• Address and resolve customer complaints effectively and in a timely manner.
• Implement initiatives to improve customer engagement, loyalty, and satisfaction across all outlets.
• Sales and Profitability
• Develop and implement strategies to achieve sales targets, manage expenses, and increase profitability across locations.
• Conduct sales analysis to identify trends and make data-driven recommendations to boost revenue.
• Collaborate with the marketing team to execute promotional campaigns and drive foot traffic.
• Inventory and Supply Chain Management
• Oversee inventory levels and coordinate with suppliers to ensure the availability of ingredients and supplies.
• Manage inventory efficiently to minimize waste and ensure cost-effectiveness.
• Work closely with the procurement team to negotiate favorable terms and maintain strong supplier relationships.
• Quality and Compliance
• Ensure all outlets meet the company’s quality standards for food, service, and ambiance.
• Conduct regular inspections and audits to verify adherence to F&B quality and safety regulations.
• Implement and monitor quality control measures to maintain consistency across locations.
• Financial Reporting and Analysis
• Track and report on financial performance, including revenue, expenses, and profitability for each location.
• Analyze financial data to identify areas for improvement and cost-saving opportunities.
• Prepare monthly and quarterly reports for senior management, detailing performance and strategic recommendations.
• Strategic Planning and Expansion
• Participate in strategic planning for new F&B outlet openings and expansion opportunities.
• Conduct market research to identify new locations and growth potential within the assigned region.
• Develop and execute plans for expanding brand presence, increasing market share, and strengthening competitive positioning.

Qualifications

• Education: Bachelor’s degree in Business Management, Hospitality, or a related field (preferred).
• Experience: Minimum 4-6 years of experience in the F&B or hospitality industry, including multi-location management.
• Skills: Strong leadership and interpersonal skills; knowledge of F&B regulations; proficiency in MS Office; excellent customer service and problem-solving abilities.
• Other Requirements: Willingness to travel frequently within the assigned area; flexibility with working hours, including weekends.
• Must required driving license

Job Type: Full-time